Return policy
Returns and exchanges.
You can make your exchange or return through the following link:
You have 15 days from receiving the package to request a return or exchange. You must send the package with the product in the same condition and packaging as when you received it to the address that will be emailed to you.
Once we receive the package and verify that it is in good condition, we will proceed with the return or exchange.
In the case of an exchange, the new shipment of your product will be free.
Defective product.
In case you receive a product in poor condition or defective, don't worry, Minerva takes care of everything. You just You must send the order number and a photo of the package as it arrived, within 15 days of receiving the order. to minervabrandesp@gmail.com. We'll send you a new one.
Don't hesitate to contact us with any questions. Thank you very much for your trust!
*We do not accept returns on personalized or custom-made products.
