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Delivery in 3 to 4 days

Free shipping on orders over £90

General terms

Returns

Fast, easy returns and FREE exchanges.
  • Return and refund policy: We accept returns of any product that arrives in poor condition or that does not meet any of the characteristics specified on the website. You can ask us for a full refund of the amount of the product or for us to send you a new one. Minerva will take responsibility.

Click here for more information about our free exchange and returns policy.

Impossibility of delivery

If for reasons attributable to the buyer (e.g. absence of the delivery location, incorrect addresses, etc.) it is not possible to deliver the order, we will contact you in order to offer you the appropriate information so that can pick up the order.

Defective Items

There will be a two-week period from the purchase of an item to exchange it for another identical item in perfect condition in the event of a factory defect.

Payment Methods

The payment methods for purchases made on the website are through credit/debit card, PayPal, ApplePay, GooglePay and BIZUM . All operations are carried out in compliance with all security and data protection protocols. The cardholder is responsible for transactions on the website.

Price

The price of the products will be the one stipulated at any time in our online store. The prices on the website include VAT. Price changes will not affect orders for which we have already sent you a shipping confirmation.


Security

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the corresponding authentication of access controls.

- We guarantee that each of the transactions carried out in https://minervabrandesp.com It is 100% safe. All operations involving the transmission of personal or banking data are carried out using a secure environment. https://minervabrandesp.com uses a server based on standard SSL (Secure Socked Layer) security technology. All the information you transmit to us travels encrypted over the network.

- Likewise, the data about your credit card is not registered in any database but goes directly to the bank's POS (Point of Sale Terminal).

– To provide you with greater security, in the event that your card is not attached to the CES (Secure Electronic Commerce) secure payment system , https://minervabrandesp.com will only accept payment by VISA or MASTERCARD credit card to clients with previously demonstrated seniority and reliability.

– In both cases, when paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code (CVV) that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.

Important : Credit card fraud is a crime, and https://minervabrandesp.com will take legal action against anyone who makes a fraudulent transaction in our online store.

Value added tax

In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (VAT), except for those destined for the Canary Islands, in which case the taxes applicable to said territories will be applied.

Transfer of risk and ownership

The risks of the products will be your responsibility from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, or upon delivery, if this occurs at a later time. For the purposes of these conditions, it will be understood that the “delivery” of the products has occurred at the time of receipt of the same at the agreed delivery address.

Right of withdrawal

To cancel your purchase, you have 14 calendar days from receipt of the order.

If you avail yourself of the right of withdrawal, you must be notified via email ([email protected]) within a period of 14 calendar days from receipt of the order.

The period for withdrawal is counted in calendar days (including therefore holidays, Sundays and non-business days) from the receipt of the purchased product.

To do this, it is necessary to include inside the box in which you make the return, along with the product/s to be returned in perfect condition, a document with the following information:

I ____, communicate the withdrawal of the order ___ with date ___.

The costs of the return are the responsibility of the customer.

As soon as it arrives at our facilities, we will check the status of the product/s, then we will proceed to refund said amount in the same payment method in which you placed the order.

If you paid shipping costs when you placed the order, these will not be refunded since said shipping has been made at the time the order was sent.

Depending on the bank, the amount may reach your account within 14 days.


Written communications

The applicable regulations require that part of the information or communications we send you be in writing. By using this online store, you agree that we can exchange electronic communications. We will contact you by email or provide you with information by posting notices in the online store. For contractual purposes, you accept that all contracts, notifications, information and other communications that we communicate to you by the aforementioned means comply with the legal requirements comparable to written documents. This condition will not affect your rights recognized by law.

Product warranty due to lack of conformity

The responsibility of the Electronic Store for lack of conformity of the product will be governed by the provisions of 114 et seq. of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for Defense of Consumers and Users.

Our right to modify conditions

We have the right to review and modify these conditions at any time. You will be subject to conditions in force at the time you place each order.

Minimum age for purchase

The minimum age to make a transaction in our online store is 18 years of age or older.

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