Return policy
Fast, easy returns and FREE exchanges.
- Exchanges: They are free. You have 15 days from the date you receive the package to request an exchange. You can:
- Exchange for another product
- Exchange for a voucher to spend at any time (does not expire)
- Return Policy: You have 15 days from the date you receive the package. The product must be returned in the same packaging. Returns cost the same as shipping. You must write an email with the following information:
- Order number
- Products to be returned
- Defective product: If you receive a damaged or defective product, don't worry, Minerva takes care of everything. You just You must send the order number and a photo of the package as it arrived, within 15 days of receiving the order. to info@minervabrandesp.com. We will send you a new one.
Please feel free to contact us with any questions. Thank you very much for your trust!
*We do not accept returns on personalized or custom-made products.
